Cigna offers a wide range of tools and resources on The first time you visit​, you’ll be prompted to create a unique username and password that you’ll use to access these tools and other plan information.

Here are some of the great tools available to you:

Cigna One Guide®

Cigna One Guide offers the convenience of an app with the personal touch of live service to help you engage in your health and get the most out of your health plan. The program allows customers to connect with specially trained personal guides who, armed with existing customer data, can thoroughly respond to customer questions and anticipate customer needs. The One Guide mobile app helps maximize health benefits and provides support.

It allows you to:

  • View personalized messages from Cigna based on your One Guide analytic
  • Display your ID Cards
  • Show recent claims
  • See your account balances
  • Build a list of doctors, dentists and other providers and facilities

You can also find and get care:

  • Find health care providers
  • Locate health facilities (e.g., labs and urgent care centers)
  • Refill prescriptions
  • Estimate drug costs

Support is available from personal guides by calling or messaging through the app feature. You can use the Click to Chat feature to message a personal guide 9:00 a.m. to 8:00 p.m. Monday – Friday. Or click on the call icon to talk to a personal guide.

Personal guides have access to your data so they can personally respond to your needs. In addition to many of the items listed above, they can help you:

  • Choose the right benefit plans and programs
  • Learn about incentives and rewards
  • Save money by using your health care dollars wisely
  • Connect with a nurse

Cigna’s One Guide uses technology, analytic and a support team to help you save time and money and enjoy quality health care.

How to Get in Contact with Cigna One Guide®

Use the Cigna One Guide Service – by App, Chat or Phone: (888) 806-5042.

Download the myCigna One Guide app or call (888) 806-5042 to talk with your personal guide.

Cigna Home Delivery Pharmacy

If you take prescription medications on a regular basis, such as those used for diabetes, asthma, heart conditions, high blood pressure, then Cigna Home Delivery Pharmacy is for you. It offers:

  • Convenient delivery of your prescription medications to a location of your choice
  • Easy refills – up to a 90-day supply means fewer refills
  • Free refill reminder services will call, text or email you when it’s time to refill your prescriptions
  • Cigna pharmacists are available 24/7 to answer your medication questions at (800) 285-4812

Manage your medications at or use the myCigna app. You can refill prescriptions, view estimated costs, view orders and update your profile.

Cigna Mental Health Resources


With Ginger, members can receive immediate emotional support. Ginger can help members with anything they are struggling with – from stress and depression to issues with work and relationships. Need to chat on the weekend? Or at 3 a.m. on a holiday? Ginger coaches are available via the Ginger App 24/7/365.

Members can schedule regular sessions with coaches when it’s convenient for them. Ginger also provides a self-care library with 200+ resources available on-demand, including self-guided activities, videos, podcasts, classes, and more to support well-being techniques. Additional clinical support is available depending upon the level of care needed.


Happify is a free app that features science-based games and activities designed to help you defeat negative thoughts, gain confidence, reduce stress and anxiety and improve your overall emotional well-being.


Get personalized coaching and learning tools to help buildpresilience and positivity with On-demand peer coaching and personalized learning to help boost your mood and improve mental health.

My Health Assistant

My Health Assistant on includes a variety of online health management programs that can help you turn unhealthy behaviors into healthier achievements. Each program helps you establish personal goals and track your progress. Why so many programs? We want to make sure there’s a program to meet your personal needs, as well as your personal health improvement style.

Healthy Rewards

Healthy Rewards – Cigna’s Healthy Rewards gives you more health care choices and saves you money on the following:

  • Vision and hearing care
  • Tobacco cessation
  • Alternative medicine
  • Mind/body
  • Fitness
  • Vitamins and supplements

Go to and navigate to Healthy Rewards Discount Program or call (800) 870-3470

Active& Fit Direct

Enjoy 200 free digital workout videos available to all eligible members, even before you enroll.

Join us for a variety of workout classes available anytime on YouTube and Facebook, designed for all levels!

Cigna’s Identity Theft

If you become a victim of identity theft, Cigna’s Identity Theft program can help. The following services are available to all employees; there is no need to sign up.

  • Review of credit information to determine if an ID theft has occurred
  • A CIGNA Identity Theft Resolution Kit is provided to the employee
  • An ID theft affidavit is furnished for use with credit bureaus and creditors
  • Help in reporting ID theft to credit-reporting agencies
  • Assistance with placing a fraud alert on credit reports
  • Canceling lost or stolen credit cards
  • Assistance with credit and charge card replacement
  • Financial Power of Attorney – grants someone permission to make financial decisions on the employee’s behalf if the employee is unable to do so
  • Medical Authorization for Minors – allows parents/ guardians to provide authorization for medical personnel to treat a child in the event they are not present