Cigna One Guide offers the convenience of an app with the personal touch of live service to help you engage in your health and get the most out of your health plan. The program allows customers to connect with specially trained personal guides who, armed with existing customer data, can thoroughly respond to customer questions and anticipate customer needs. The One Guide mobile app helps maximize health benefits and provides support.
It allows you to:
You can also find and get care:
Support is available from personal guides by calling or messaging through the app feature. You can use the Click to Chat feature to message a personal guide 9:00 a.m. to 8:00 p.m. Monday – Friday. Or click on the call icon to talk to a personal guide.
Personal guides have access to your data so they can personally respond to your needs. In addition to many of the items listed above, they can help you:
Cigna’s One Guide uses technology, analytic and a support team to help you save time and money and enjoy quality health care.
Use the Cigna One Guide Service – by App, Chat or Phone: (888) 806-5042.
Download the myCigna One Guide app or call (888) 806-5042 to talk with your personal guide.
If you take prescription medications on a regular basis, such as those used for diabetes, asthma, heart conditions, high blood pressure, then Cigna Home Delivery Pharmacy is for you. It offers:
Manage your medications at myCigna.com or use the myCigna app. You can refill prescriptions, view estimated costs, view orders and update your profile.
With Ginger, members can receive immediate emotional support. Ginger can help members with anything they are struggling with – from stress and depression to issues with work and relationships. Need to chat on the weekend? Or at 3 a.m. on a holiday? Ginger coaches are available via the Ginger App 24/7/365.
Members can schedule regular sessions with coaches when it’s convenient for them. Ginger also provides a self-care library with 200+ resources available on-demand, including self-guided activities, videos, podcasts, classes, and more to support well-being techniques. Additional clinical support is available depending upon the level of care needed.
Happify is a free app that features science-based games and activities designed to help you defeat negative thoughts, gain confidence, reduce stress and anxiety and improve your overall emotional well-being.
Get personalized coaching and learning tools to help buildpresilience and positivity with On-demand peer coaching and personalized learning to help boost your mood and improve mental health.
My Health Assistant on myCigna.com includes a variety of online health management programs that can help you turn unhealthy behaviors into healthier achievements. Each program helps you establish personal goals and track your progress. Why so many programs? We want to make sure there’s a program to meet your personal needs, as well as your personal health improvement style.
Healthy Rewards – Cigna’s Healthy Rewards gives you more health care choices and saves you money on the following:
Go to Cigna.com/rewards and navigate to Healthy Rewards Discount Program or call (800) 870-3470
Enjoy 200 free digital workout videos available to all eligible members, even before you enroll.
Join us for a variety of workout classes available anytime on YouTube and Facebook, designed for all levels!
If you become a victim of identity theft, Cigna’s Identity Theft program can help. The following services are available to all employees; there is no need to sign up.